Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@OONNEE.com.
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Pre Sale Questions
Q: “What is your return policy?”
We offer a 30-day return or replacement policy. If you’re not satisfied with your purchase, you can return the item in its original condition within 30 days for a full refund or replacement.
Q: “How can I request a refund or replacement??”
To request a refund or replacement, simply contact our customer service team with your order details. We will guide you through the return process and ensure you get a full refund or a replacement, as per your preference.
Q: “ Is my payment information secure?”
Absolutely! We take your security very seriously. Our payment system uses encryption technology to protect your information during transmission. We never share your credit card details with third parties, ensuring that your transaction is safe and secure.
Q: “Do you share customer information with third parties?”
No, we do not share your personal or payment information with third-party sellers or organizations. We are committed to safeguarding your privacy and ensuring a secure shopping experience.
Q: “What materials are used in your storage cabinets?”
Our storage cabinets are made from eco-friendly, high-quality materials that are not only durable but also contribute to sustainability. Each product is thoughtfully crafted to ensure it enhances both your space and the environment.
Q: “Do you offer customization for your products?”
Yes! We offer customizable storage solutions to meet your specific needs. You can select from various design options that best suit your space and style preferences.
Q: “How do I care for my OONNEE storage cabinets?”
Our products are designed to be low maintenance. To clean, simply wipe with a soft, damp cloth. Avoid using harsh chemicals, as they may damage the finish. For specific care instructions, refer to the product manual included with your purchase.
Q:"Can I track my order once it’s placed?"
Yes, once your order is confirmed, you will receive a tracking number via email. You can use this number to track your shipment and stay updated on its delivery status.
